High Speed Internet | Video | Voice | Wireless | Security & Home Automation

Move your contact center to the cloud

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

  • Interactive Voice Response (IVR)
    and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms
    include longest idle, round-robin, and first available
  • Agent portal
    shows performance against KPIs
  • Supervisor features
    include whisper, barge, and listen
  • Administrative dashboard
    and reporting capabilities enable effective management and insight into call center performance

Moving your business into the future

PRTC Hosted Unified Communications provides several benefits to companies of all sizes. Business can realize both initial and long-term savings with Voice over IP (VoIP), and with a Hosted solution, capital investment is minimal.

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Want more information?

Talk with one of our experts to find out which solutions would best fit your business goals.

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PRTC is a locally owned company providing a complete telecommunications solution (High Speed Internet, Video, Voice, Wireless and Security & Home Automation) to the homes and businesses in the Lowcountry.
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