- Residential Overview
- Security & Home Automation
Move your contact center to the cloud
Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.
- Interactive Voice Response (IVR)
and queueing functions through both Easy Attendant and Premium Auto Attendant
- Call routing algorithms
include longest idle, round-robin, and first available
- Agent portal
shows performance against KPIs
- Supervisor features
include whisper, barge, and listen
- Administrative dashboard
and reporting capabilities enable effective management and insight into call center performance
Moving your business into the future
PRTC Hosted Unified Communications provides several benefits to companies of all sizes. Business can realize both initial and long-term savings with Voice over IP (VoIP), and with a Hosted solution, capital investment is minimal.