Important Notice: System Outage

Our system is experiencing an unexpected outage. As a result, we are currently unable to access customer accounts, which is causing delays in processing payments and orders at our physical locations and online. Our team is actively working to resolve this outage as quickly as possible. We will provide updates as soon as the system is operational. Our customer support lines remain open and are available to document your requests. We apologize for any inconvenience this may cause and thank you for your understanding.

Here's how proration works step-by-step:

  1. Billing cycles are fixed (e.g., 1st to 30th of each month).
  2. Your service starts mid-cycle (e.g., on the 10th).
  3. Your first bill includes:
    • A prorated amount for service from the 10th to the 30th.
    • A full month in advance for the next billing cycle (e.g., May 1 – May 30).
    • Installation or activation fees, if any.
    • Taxes and surcharges on both prorated and full charges.

Example:

Let’s say your monthly plan is $49.95 and your billing cycle runs from the 1st to the 30th.

  • You start service on the 10th.
  • There are 21 days left in the cycle.
  • Your prorated charge = $49.95÷ 30 × 21 = $34.97
  • Your first bill =
    + $34.97 (partial month)
    + $49.95 (next full month)
    = $84.92(before any applicable taxes or fees)

Future bills: Starting with your second bill, charges are usually flat and consistent (one full month at a time) unless you change your service or add/remove features mid-cycle.

Future bills: Starting with your second bill, charges are usually flat and consistent (one full month at a time) unless you change your service or add/remove features mid-cycle.

Prorated Bill Example
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PRTC is a locally owned company providing a complete telecommunications solution (High-Speed Internet, Video, Voice, Wireless and Security & Home Automation) to the homes and businesses in the Lowcountry.
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