Important Notice: System Outage
Our system is experiencing an unexpected outage. As a result, we are currently unable to access customer accounts, which is causing delays in processing payments and orders at our physical locations and online. Our team is actively working to resolve this outage as quickly as possible. We will provide updates as soon as the system is operational. Our customer support lines remain open and are available to document your requests. We apologize for any inconvenience this may cause and thank you for your understanding.
Whole-Home DVR: Enjoy the convenience of recording your favorite live TV shows and watching them at a more suitable time for you and your family.
Video on Demand: Access our extensive library of over 1,000 movie titles available for rent, ensuring there's always something for everyone.
Fastest Channel Change: Enjoy the fastest channel change in the industry, allowing you to seamlessly switch between your favorite programs.
Remote DVR: Take control of your DVR from anywhere using your computer or smartphone, enabling you to schedule recordings with ease.
Picture-in-Picture Screen Views: Watch multiple channels simultaneously with our picture-in-picture feature, enhancing your viewing experience.
Caller ID Display: Stay informed with caller ID displayed on your screen, ensuring you never miss an important call while enjoying your favorite shows.
A Digital Video Recorder (DVR) is a powerful tool that allows you to record your preferred live TV shows and enjoy them at a later, more convenient time for you and your family.
Our Whole-Home DVR offers advanced features and new abilities that complement the convenience of a standard DVR. With our Whole-Home DVR, you can:
Gain access to over 350 premium programming channels, including over 50 music channels and an array of High-Definition favorites. Additionally, enjoy our extensive library of over 1,000 On-Demand titles and explore Pay-Per-View options suitable for viewers of all ages. With our DVR, you can also pause, fast-forward, and rewind live TV for added convenience.
With our Picture-in-Picture channel browsing feature, you can seamlessly surf through channels without missing a moment of the program you're currently watching. If you come across something you want to watch while enjoying another show, simply press the record button in the Picture-in-Picture window. You can then watch it at your leisure from any receiver in your home. Please note that not all channels are currently available in Picture-in-Picture mode.
We've introduced a unique search capability to PRTC Video, allowing you to search programs or our On-Demand library by title, director, or actor's name. You have multiple ways to access the search function:
• MENU - Live TV - Search: This searches all channels in your package.
You now have the ability to restart TV programs that have played or currently playing up to 36 hours. Just look for the Restart TV icon on the channel guide to use this new feature.
With Restart TV, viewers can go back to the start of a favorite show that’s already begun or restart a movie already playing to watch in its entirety.
*Not all channels are Restart TV eligible.
